return policy

WE ONLY ISSUE STORE CREDIT FOR RETURNS. 

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 15 days of your order date to be eligible for a refund with original tags attached.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes.
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
  • Returns must be received within 15 calendar days of receiving your order. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Sale items are final and cannot be returned or exchanged. 
  •  If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to?
If you choose to return your purchase, please email kelsey@shopsteelthreads.com within 10 days of receiving your order. We will send instructions with return shipping address. You are responsible for return shipping costs.

FINAL SALEThe following items are non-returnable. 

  • All accessories
  • All hats
  • All jewelry
  • All intimates 
  • All sale items
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us within the 15 day return policy. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. However, we cannot guarantee your desired size will be available.  

Defective Items:
All defective merchandise must be reported within 2 days of receiving. Merchandise that has been washed cannot be accepted for store credit.